FAQ

Last updated: November 23, 2020

VAT

Why are the prices displayed excluding VAT?
A significant part of our clients is located outside the European Union. Their purchases are, in fact, not subject to VAT. If you live in a European Union country, you only need to add 20% to the displayed price to calculate the full price.
I live in a European Union country; when will I pay VAT?
When you fill in your delivery details in your order's penultimate step, VAT is calculated automatically, based on your full address.
You pay it when you order.

Shipping

What is the shipping time?
Items in stock are sent within 24 working hours, often the same day, for an order validated before 10:00 a.m., Paris time.
What are the delivery times?
As an indication:
› 24h for France
› 24-48h for Europe.
› 3 to 4 days for USA, Asia.
› About 7 days for South America, the African continent, and Oceania.
Can I track my order?
Yes, you can track your parcel all along with the shipping process with your tracking number.

Pre-orders

What are pre-orders?
Sometimes we'll launch our new models and colors in advance following a crowdfunding scheme. This allows us to adjust our manufactured quantities and create more models and variations.
How does it work?
It is a matter of showing your interest and reserving your Neucarl watch early in the process, before going into production. In return for a wait that can vary from 2 to 6 months, you save a little money compared to the retail price when the model is in stock, depending on the model.
What are the risks?
For you, none.
If you change your mind, you have 14 days to come forward. We even cover the cost of processing credit cards, 2% of the amount paid!
If the model is not produced, you are refunded 100%.

Other topics

One more question?
Please contact us on this page, or by chat!