Returns

Your satisfaction is our priority: everything will be alright.
We never see the watches we ship again. It's a good sign. Otherwise, these simple rules set the framework for a fair and transparent return.
Waiver free of charge.
You have the option of waiving your purchase free of charge for 14 days following receipt of your Neucarl timepiece. We paid for shipping, but return shipping costs are your responsibility. Fair enough.
Free exchange.
We also offer you the possibility of making an exchange free of charge within 14 days, for which we will cover the cost of returning the 1st model. Changed your mind? You're covered.
Exception.
Orders personalized by any means cannot be returned or exchanged.
Withdrawal Form.
Before any return (waiver or exchange), the form below must be validated, this is the withdrawal form. Once confirmation of receipt has been received by email, the item (s) can be returned, by attaching the printed copy of the form.
New.
Items must be returned in perfect condition: new, unworn, unused, in their original packaging intact, including any protective films and labels, documentation and all accessories.
Worn bracelet.
In the event that a watch is returned in perfect condition but the bracelet bears traces of use and cannot be put back into stock among the new items, the fraction of the total price corresponding to the price of the bracelet will be deducted from the refund.
Meticulous examination.
Returned watches are carefully examined to verify the possible presence of scratches or micro-scratches. We will not be able to present and resell as new an item with this type of scratch, and will apply a discount to the refund if this occurs.
Procedure.
Once the form has been validated and its confirmation received, print it and attach it to the package.
Then, two options are available to you:

1. You manage the return of the package.
Take care to protect the elements of your order. Close the package tightly. Send it to the return address received by email. Insure the package for its true value, and choose a shipment that allows tracking.

2. We manage the return of the package.
We send you a prepaid DHL transport document. You drop off the package to a DHL drop off point. We can also schedule a pickup.
France, Europe
The flat rate return costs are 40 €
We usually take 4-5 working days to pick up the packages, from the time they are taken over by the carrier.
Rest of the World
The flat rate return costs are 60 €, plus any customs costs (communicated upon receipt of your package)
We generally take 5-15 working days to collect the packages from the time they are taken over by the carrier.
Refunds.
We usually process the refund within 2-5 business days after receiving the package.
Return application form.

Fields marked with an asterisk (*) are required

Contact Information

Please fill out these last few details so we can get in touch with you.

Your RETURN

Which articles is do you want to return?

Please upload the original invoice

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